FREQUENTLY ASKED QUESTIONS
What can we help you with?
WHAT SORT OF STAINED GLASS TECHNIQUE DO YOU USE?
Known commonly as the Tiffany Technique, or the copper foil technique, the technique for our suncatchers and wall hangings are the same used to create the iconic and historic Tiffany lamps. Invented by Louis Comfort Tiffany (the son of Charles Lewis Tiffany of that Tiffany), the technique uses copper foil tape to create a framework that a lead/tin alloy solder can adhere to, joining the pieces of glass together. This allows for more precise shapes and lines than traditional leaded glass while still offering strength. Depending on the size and shape of the piece, I use either a beaded edge, hobby came, or a zinc frame to achieve the appropriate support.
WHAT IS YOUR RETURN POLICY?
Every piece that is sent out is crafted with love and care, so we want you to love it as much as we do. Therefore, we accept all returns within 2 weeks of the time you've received your piece and will offer a full refund once the piece has arrived wrapped with similar care it has left in (with secure bubble wrap and paper cushion). We do require that you cover your returning shipping costs.
WHAT IS YOUR SHIPPING POLICY?
For all domestic orders, we provide free tracked & insured shipping for every piece. While we take extreme precaution to keep our pieces safe while in transit, and have never once had a piece arrived damaged in over 200 orders, we expect that someday a piece will not make it to its new home safely. Should your piece arrived damaged in anyway, please send a photo within 24 hours of receiving your package and send it back our way for a complimentary repair. While we cannot offer our free shipping to international orders, we do still send pieces globally for differing shipping fees, depending on the package's destination.
CAN I REMAKE YOUR PIECE MYSELF?
While we love sharing information and tidbits about the stained glass process, all our patterns and designs are copyrighted, and therefore we expect no remaking for sale or display (even if you aren't profiting directly). However, should you like to recreate a design to keep privately yourself as a part of your learning process, we welcome you to take inspiration from our work after purchasing a downloadable pattern from our shop. Please remember that many stained glass artists do not feel the same way, and that plagiarizing an artist's design devalues their work and deeply harms the independent artist community. Thank you for supporting your fellow artists!